Perfect Partners: Rhapsody CrossFit, Zen Planner and SugarWOD

Alan Shaw, a co-founder and head coach of Rhapsody CrossFit located in Charleston, South Carolina, started using Zen Planner when they were members and Coaches of CrossFit NYC.

Before opening Rhapsody CrossFit in Charleston, the three co-founders met with and evaluated nearly all the business management platforms available. To them, Zen Planner was on the cutting edge and the clear choice. 

“Ultimately, it came down to the breadth of coverage and capability the software and service could offer, from helping us manage our prospect funnel and team members to website design and social marketing,” explained Shaw.

Below, Shaw shares why Zen Planner and SugarWOD are the perfect partners for CrossFit Rhapsody:

Box Pro: What are the benefits to your business as a result of this partnership?

Alan Shaw: It would be impossible to manage 200-plus members and deliver our signature Rhapsody experience without Zen Planner. Period. By seamlessly integrating all facets of prospecting, member retention, billing, retail and operations, it helps us stay on top of each person and product that goes in and out of our gym.

BP: What are the benefits to your members as a result of this partnership?

AS: Our Rhapsody members are all about the Zen Planner and SugarWOD apps. From reserving classes and checking the workouts to throwing “fist bumps” around like confetti, the member apps are mission critical for our community engagement. 

Not only does it help us all communicate and coordinate, but it’s a big way the Rhapsody community stays connected outside of the gym.

BP: Have you been pleasantly surprised by working with Zen Planner and SugarWOD in any way?

AS: We expected the Zen Planner platform to be powerful but couldn’t imagine the incredible customer service we’ve enjoyed while building Rhapsody CrossFit over the years. The Zen Planner customer service team raises the bar with their responsiveness, attentiveness and innovation. I truly believe they’re in our corner and dedicated to Rhapsody’s success.

BP: What else can you tell other Box owners about the benefits of working with Zen Planner and SugarWOD?

AS: There is a lot of flux in the business of health, and I have come to rely on black-and-white data to keep Rhapsody steady and grounded during all the ebbs and flows. We chose to completely integrate with and use the full capability of Zen Planner’s platform from the beginning, and I believe it’s a cornerstone decision that enabled Rhapsody CrossFit to become one of the fastest growing gyms in South Carolina. 

Taylor Brown is a staff writer at Peake Media. Contact her at