Should You Have a Cancellation Policy?

cancellation policy
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You have probably been there when no one shows up to your class.

It’s disheartening for your Coach, you as the owner and your business as a whole. Is it time to consider class sign ups? And if so, a class cancellation policy?

Outside of the CrossFit realm, a lot of boutique studios require students to sign up for classes in order to save their spot. If students sign up for class, they commit time and money to it. If they have to cancel, they typically incur a fee.

If you’re considering capping classes, it might be a great idea to have a class cancellation policy in place. In fact, you can also look to apply a cancellation policy to your overall membership if you don’t already have one.

So the question is, is this something you should consider for your Box? Below is a list of three boutique cancellation policies, both for classes and for memberships, for you to vet through and consider for your own business:

9Round Beaverton

In terms of membership cancellation, 9Round in Beaverton, Oregon, asks for a 30-day notice:

“Although we are sad to see you go, we want to make this process as simple as possible for you. Simply click on the ‘Email Club’ button above to request your membership be cancelled. If you could be so kind as to provide a reason for the cancellation, that would be appreciated. 🙂 Please also remember, we do require a 30-Day notice to cancel. If you next invoice falls within the 30-Days, you are responsible for that bill. Thank you.”

Whether you have class sign ups or not, a cancellation policy at your gym just might come in handy.

F45 Training Cinco Ranch

Class size is limited at this studio, and they began having issues with members not showing up to classes they booked. 

“Similar to most fitness studio, we will begin charging a fee for members who are a ‘Late Cancel’ or ‘No-Show’ for a class they have booked. Why? There are members who want that spot you booked in class that you didn’t show up for. This policy is put in place for the benefit of the members,” reads the studio’s website.

They have the below cancellation fees:

  • Early Cancel ($0 Fee): Cancel the class at least eight hours prior to class start time without being assessed a fee. 
  • Late Cancel ($4 Fee): Cancel less than eight hours prior to the start of the class, you will be charged a “Late Cancel Fee.”
  • No-Show ($8 Fee):If you do not cancel a class you have reserved.

The studio does note that if you have to miss a class due to a last-minute emergency, they will waive the fee.

Y7 Yoga Studio

The studio offers a cancellation policy for its variety of offerings, as it shows on its website:

Single Class, Class Packages and Unlimited Memberships:

  • You must cancel your class 12 hours or more prior to class start time.
  • Once your spot is cancelled, the class will be returned to your account.
  • If you late-cancel less than 12 hours prior to class start time, you will be charged $10 to your credit card on file and your class will be returned to your account.
  • All late-cancel fees will automatically be charged to your credit card on file.

No-Shows

Single Class and Class Packages

  • If you do not show up to class and do not cancel, your class will still be deducted from your account.

Unlimited Memberships:

  • If you do not show up to class and do not cancel, you will be charged $20.
  • All no-show fees will automatically be charged to your credit card on file.

Membership Cancellations

“To cancel your membership or skip a month, a seven-day notice is required,” reads the studio’s website. Students have to email the studio in order to cancel/put their membership on hold.

Heather Hartmann
Heather is the editor for Box Pro Magazine. Contact her at heather@peakemedia.com.