Commitment and Trust on Your Team


One of the things I love about the company I work for is its commitment to me and my growth.

Every day I walk in, I feel the trust and ability to make decisions thrown my way. Ideas are heard and carefully considered. Plans are made with my help. Opinions are welcomed. I know my co-workers appreciate me and my work.

In “Smarter, Faster, Better: The Secrets of Being Productive in Life and Business” by Charles Duhigg, the author explained some of the most productive companies start with the culture of commitment to their staff. “Employees work smarter and better when they believe they have more decision-making authority and when they believe their colleagues are committed to their success,” wrote Duhigg. “A sense of control can fuel motivation, but for that to drive to produce insights and innovations, people need to know their suggestions won’t be ignored, that their mistakes won’t be held against them. And they need to know that everyone else has their back.”

The fact that I’m trusted to run a magazine and take work trips gives truth to the company’s belief in me. If I didn’t have the ability to make decisions, if I always had to check with my boss on stories or nuances, I think I would go crazy. And I definitely know I would feel like I didn’t have much weight in the company.

By giving trust to employees, you empower them to make decisions. Typically, those staff are the ones on the ground, seeing what needs to be changed and what can work better. Think about it: If you’re in your office, Affiliate, working on programming and defining goals, you’re not the one on the floor, coaching members every day. Your Coaches are, however. They might see members three times as much as you, and thus, might know what programming is really necessary. They spend time where you don’t and can add valuable input to help you in defining your goals. All you might need to do is listen.

Remember, empowering employees doesn’t automatically mean everything will run smoothly and that your business will flourish. But what it does do is set you and your Box up for success in the future. “A culture of commitment and trust isn’t a magic bullet,” wrote Duhigg. “It doesn’t guarantee that a product will sell or an idea will bear fruit. But it’s the best best for making sure the right conditions are in place when a great idea comes along.”

Heather is the editor for Box Pro Magazine. Contact her at