“All hands on deck” should have been the phrase used at the latest competition I took part in this past weekend.
Arriving at 7:30 a.m. to check in, my partner and I were greeted by a couple of volunteers directing parking. They pointed out where we could go, letting us know the back lot was already full.
Zipping into a spot, we headed inside where a table with several more volunteers awaited. Registering was a breeze. One person checked our names, another handed us our shirts and athlete bags, and yet another took our waivers.
Walking into the main part of the gym, the volunteers only grew in number. Throughout the day, everyone had specific jobs. There were judges in each of the 10 lanes and another head judge walking along the length of the rig the entire event. Between workouts, two people would have a mop to clean the floors. One girl’s job was simply to man the athlete staging area, handing out scoring sheets to each heat’s athletes before we went to our lanes.
The amount of manpower the Box had gathered was truly incredible. And it made everything run smoothly. No one was scrambling between two jobs or running from station to station. Everyone knew where they were supposed to be and what they were supposed to be doing. It was clear and defined. It made my experience as a competitor enjoyable.
This can be applied to your events, Affiliate. Do you have enough volunteers where you can do shifts for your judges? Do you have enough people to give them each one job so they do that one job exceptionally well, instead of trying to do five mediocrely?
But I think this can also be applied to your business on a larger scale. Do you have enough people manning the deck of your Box? How about enough Coaches so if one gets sick someone can take his or her place? Do you have enough people so that roles can be dispersed sparingly, making sure everyone plays his or her role very well?
For example, let’s say you have a staff member in charge of member retention at your Box. If they are also in charge of accounting, cleaning and restocking the pro shop, how much time will they really give to member retention? It might be important to ask what roles are essential and what can you put on the back burner for now? If you try to do it all, something is going to get lost and nothing will get done as well as it could.
Think like the competition above and get the right people in the right roles. Then let them excel at their niche.