Forrest Jung, the owner of CrossFit South Bay, shares his experience in partnering with SFH at his Box in Hermosa Beach, California:
FJ: Initially the partnership was more on a personal level. Back in 2010 I met Patricia Leighton at the SoCal Regionals held at UCLA. We had some mutual friends. I agreed to try SFH and immediately loved it. Patricia was genuine and honest with me and that weighed heavily on my decision to make SFH the first product we sold. Over the years I have constantly recommended the product to our members and they find it to be much better than some other products in the space. Happy members, happy gym owner.
FJ: Carrying products can be a risky side of a CrossFit gym. Not only do you have to worry about running classes, but now you have a retail aspect as well. SFH helped us in the early days establish some best practices and helped us display the product in a more appealing way. Having quality supplements increases the trust from our athletes and improves their results. SFH has worked with us on a very fair pricing model that gives us enough margin to justify carrying their product. The ordering and shipping have made it a breeze, which is one less thing I have to worry about.
FJ: The main benefit is our members can easily have access to quality supplements. If an athlete has to go elsewhere to find their supplements they usually get sold on an inferior product that costs more. Having our athletes understand the role and timing of supplementation has greatly increased their results which again leads to a happy membership base. SFH has also continued to innovate with their product line to meet the growing demands of the CrossFit culture.
FJ: In all the years of carrying SFH, we had a single bag taste a little funky. It was no big deal as we just swapped the bag out with a good one. I let our rep know and he showed up the next day with a new bag and a box full of samples to give out to our members. Their customer service is excellent and extremely speedy. That gesture alone gave me even more confidence in their brand. Also the ease of doing business with them has been extremely surprising. Some vendors make it tough to order, tough to pay and also tough to speak to someone with authority. SFH is very transparent and embraces the human aspect of doing business.
FJ: Retail can be scary, especially if you choose a bad partner. If you are reluctant to dedicate time and money to retail but are looking for a starting point, I would highly recommend starting with SFH. They make the retail side of things so much easier. Their reps will come in and do a sampling so you can learn about the product, which makes sales way easier. Overall if you are thinking about upping your retail game, give SFH a call today and get setup now. You won’t regret it.
For more information, visit sfh.com.